e-Commerce Specialist, 2017- Present
Managing Proctor and Gamble’s e-Commerce on Walmart e-Commerce portal. Reporting to director of sales. Coordinating with a team of category specialist, Account executives, Content team at P&G and e-Commerce team at Walmart.
- Partnered as a key resource for P&G e-Commerce on Walmart e-Commerce portal, coordinated with brand category teams; achieved top-ranked recognition for 100 % accurate e-Commerce reflection in North America
- Monitored and assessed P&G’s brand’s insights on Walmart e-Commerce vendor portal, ensured all the required KPI’s are achieved
- Optimized search results and improved keywords in collaboration with the merchandising and management teams to offer ongoing updates on product upsells, cross-sells and merchandising on Walmart portal and online flyers
- Applied market intelligence for online digital reflection of brands; provided ongoing updates on various market activities
- Communicated with P&G internal and global teams to proactively identify operational problems, suggested meaningful solutions to ensure content is updated and complete
- Supported replenishment to achieve inventory goals and objectives using best practices throughout all aspects of the website and e-Commerce program
Employee Sourcing Coordinator, 2015- 2017
Labour Point is a GTA based employment agency providing staffing and recruiting solutions in Greater Toronto Area, Ontario
- Accelerated the sales through strong understanding of client’s staffing requirement, collected and developed job description; successfully met all the required bench mark
- Identified sources to find the most qualified candidates by assessing qualifications, interests and availability through an in-depth interviews proactively recruited staffs for various industries; ensured compliance with ministry of labour Ontario
- Prepared and submitted qualified resumes to clients for reviews and interviews according to client’s requirements, preferences and follow up
- Analyzed job seeker community for targeted skills using social networks, job boards such as: Workopolis, Monster, CareerBuilder, Indeed & LinkedIn etc. to post job descriptions and search for candidates as per the job requisition. Used the Labour Point track database system to search/enter in candidate profiles.
- Conducted performance reference and screening checks as necessary
- Ensured total client contentment by handling all inquiries and resolving problems arising with clients or field employees, including counseling, and involving management when necessary
- Conducted Employees job orientation in compliance with ministry of labour Ontario
Customer Services Representative, 2015
Jeld-Wen Windows and Doors is one of the largest windows and doors manufacturing company in North America, employs approximately 21,000 people worldwide and has manufacturing, distribution and showroom locations across the United States and in 24 countries, Jeldwen is located primarily in North America, Europe, and Australia
- Acted as a liaison between clients and among all cross functional teams of sales, distribution, marketing and manufacturing
- Generated and provided customers with quotes for chargeable services, created service parts orders (SPO’s) and chargeable service parts orders (CSP’s) as needed
- Scheduled order dispatches, communicated appointment dates, coordinated the shipment and delivery operations for technicians
- Acknowledged receipt of all customers claims received via phone, fax, and email upon receipt
- Initiated accurate service records for all qualifying incidents
- Troubleshot and advised customers on service related issues and/or product information, negotiated win/win scenarios for all out of warranty service claims
- Maintained a thorough understanding of all JELD-WEN warranties past and present
Corporate Relation Manager, 2000-2005
PAF-KIET is the leading educational institution in Karachi, Pakistan, operating in strategic partnership with Pakistan Air Force
Worked as an industry outreach manager, successfully organized more than 2000 guest speaker sessions, monthly seminars, training, and workshops by inviting distinguished industry professionals to share their practical experiences among students
- Designed the system architecture of industry database and got it developed through a group of IT students using SQL and VB tools, collected the data, recorded it and updated the information
- Designed systems for SWOT analysis for graduates placement and internship, evaluated the HR requirements of the industry, conducted interviews, and provided them the best possible available internal asset based on win – win relationship
- Formalized corporate business information for CRM outreach marketing
- Headed the team with operationally sound procedures for corporate liaison; magnificently generated sponsorship of worth $ 60,000 approx.
- Established partnerships with business and community organizations to arrange students internships and job placements, successfully arranged more than 200 internships in a year
- Redesigned marketing curriculum by forming academic advisory committee comprises of learned academicians and seasoned marketing professional
- Organized MOC interviews by inviting renowned HR personnel’s, this helped students gain practical experience in the selection process
- Planned student’s industrial trips, supervised student committees for organizing marketing festivals, term project & thesis poster exhibitions this helped students to develop event management skills, successfully arranged industry sponsorship funding for more than $ 1 million